Hardtwood Custom Woodworks - Farmingdale, New York

Wayne Belcher

We ordered a custom walnut dining room table top to fit our newly renovated kitchen. Hardtwood Custom Woodworks exceeded our expectations with a most beautiful addition to our remodeled kitchen. We are excited about future guests sitting and enjoying a wonderful meal on our new dining table by Hardtwood Custom Woodworks. Thank you for your excellent and superb quality. We are a new and very much satisfied customer.

Tom Eden

Update 11/17/23.

I’m changing this review from a 1 to 4. I received the shelf. Although my initial experience was negative, as shown below, after some discussion with the owner of Hardtwood, they followed through. The live edge shelf I ordered arrived well-packaged, and looks very nice. The mounting system is solid, low-profile, and easy to attach. All in all, the shelf is a robust unit that looks great and has no problem supporting a decent amount of weight.
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Original review

It takes a lot for me to leave a negative review. I’ll usually leave a business a positive review or no review at all. I also do custom work myself, so I try to be patient and understanding when the shoe is on the other foot. But I feel that a negative is definitely warranted for Hardtwood Custom Woodworks.

I ordered a live edge shelf from them on 7/14. When I ordered, the website gave an estimate of approx 1 week (I think it said 5 days at that time) to ship for that particular item. After 2 weeks and no shipment or updates, I replied to my order confirmation email to check status (like it says to do). No answer. Another attempt via replying to the order confirmation email. No answer. I then used their website contact page to ask for status. Got a reply that my order would ship that week (which would be 3 weeks after I placed my order, and 2 weeks more than the shipping estimate was when I placed my order). No big deal…like I said, I do custom work too, so I understand delays happen. That week went by, no shipping. So I gave them a few more days, and after not hearing anything, I used the website contact page to ask again for shipment status. Again, was told that my order would ship “that week”…which was now the following week. “That week” went by, and again no shipment. I Gave them awhile again before following up through the website. You guessed it…my order was going to ship “that week”.

Finally, after Hardtwood telling me 3x that my order would ship within a specific timeframe, and then failing to do so, I requested that they cancel my order and give me a refund if they weren’t going to be able to ship it it. No reply,and no refund.

So after more than 2 months of no shipping despite being told several times my order would ship “that week”, and having my request for a refund ignored, I had to involve my credit card company to get a refund, which was finalized on 10/24…3+ months after I placed my order. I have to wonder if Hardtwood is a scam outfit or just disorganized and incompetent. Either way, caveat emptor.

andrew roberts

Placed an order 2 weeks ago. Cannot get an any status updates on when the order will be delivered. This is despite multiple emails and left messages. Maybe a poor social media rating will provoke a response?

To update my review. This company finally delivered and in fact refunded my payment. Couldn’t ask for more and the product is very high quality. Well done you

Jason Scanzoni

I will certainly be coming back to Hardtwood for any custom woodwork in the future. Kevin was great to work with and I got exactly what I wanted and it looks even better than I expected.

When I first reached out, I sent the basic shape of the table, some rough measurements, and a picture of the frame I'd be using, and Kevin was able to figure it out from there. Not too much later, my tabletop arrived and I was just in awe of it.

Unfortunately, UPS had dinged up the table, so I reached out to Kevin and got a response back in minutes. He decided the best course of action was for him to pick the tabletop up personally, fix it, and then personally deliver it. When I got the table back last week, it was perfect. Kevin told me he had inspected it several times and it showed!

It's always a bit of a risk to try out a new online vendor. Sometimes you get the product you want and then never need to do business with with them ever again. And then sometimes you have an experience like I had where you find a company like Hardtwood which is willing to go above and beyond to make sure you're happy.

I'll be coming back and will be sending anyone I know who needs custom woodwork.

Gabriel Rubin

I reached out to Kevin because I needed a very specific sized table for my space. I provided some basic inspiration and they really executed perfectly! So nice to be able to put a face and my resources towards items that are high quality and meaningful.

Jake Gonzalez

I recently purchased two stunning live edge coffee tables from Hardtwood Custom Woodworks, and I couldn't be more delighted. Crafted with utmost precision and attention to detail, these tables beautifully capture the natural essence of wood. These tables are the center of attention in my living room. Highly recommended for anyone seeking the perfect blend of nature's beauty and craftsmanship. 10\10 would recommend.

David S. Hale

The Black Walnut Floating Shelf w/hardware was absolutely GORGEOUS. We had a little hiccup early on in the order process but the owner stepped up , showed integrity and right the wrong with no hesitation. I will definitely be ordering more Items from Hardtwood Custom Woodworks.DSH

Andrea Licata

If you have a vision, Kevin will make it come to life! He is extremely talented and his attention to detail is unmatched! Pictures don’t even do a justice to the detail and craftsmanship of this custom barn door. It is the best statement piece in my home!!! I can’t wait to work with Kevin on the next project for my home.