Saloom Furniture Co., Inc. - Winchendon, Massachusetts

Patty W

This review is long overdue. We were moving to Florida 7 years ago and decided leave most of our furniture behind. We happened to find Saloom furniture pieces
and saw the quality. When we arrived in our new home we ordered our dining table and chairs, island chairs and buffet. I emailed their customer service for help choosing a stain that worked well with our kitchen cabinets and still love them and the finish.
Our family is down a lot to visit and I wished I had ordered more chairs once we were here. Last year they helped coordinate with Lee from Venice Living Furniture. They even recommended another stain as the original stain was discontinued. A great company and staff. Our furniture looks like new!

Joe Zhang

Warning – seriously consider if you want to buy furniture from them. I bought a dining set of $2500 from them about 6 years ago and now the chairs are look like this after normal use. The problem started within 6 months after the purchase – paint of one chair slightly peeled off. We are not sophisticated in furniture and thought it is because we did not maintain it well. With the time passing by, all chairs are no longer presentable so we decide to ask a repair shop for a quote. Surprisingly, we were informed that the chairs are not properly painted (or they use the wrong paint/finish). We contacted Saloom immediately and the owner acknowledged that the finish is not properly done. However, after knowing that the chairs were sold 6 years ago, they refused to provide any repair services as they only provide 1 year warranty. We are extremely disappointed as we feel we would be better off buying a cheap set of 400 dollars from any furniture store. Do not hope to keep any furniture from Saloom in good condition given that how they treat their furniture and their customers.

Carol Krusemark

After seeing the other reviews here, I just had to share my experience. We bought a Saloom dining set from LaChance in Gardner, MA in 2013. Here it is in 2022. I'll admit that I keep it covered, as the top is prone to small dents if used casually. That's the price you pay for buying hardwood furniture. It's an investment, and you have to take care of it. The pieces are solid and the craftsmanship is impeccable. I love it, and would buy it again, as well as other products from Saloom.
Word to the wise, though: don't bother with the maintenance and repair insurance policy offered at time of purchase (not a Saloom product). It's a racket and they will find a way to not make repairs.

Daniella Miele

I ordered a custom made dining room table from Saloom. I live in PA so picked the color/finish based on a wood sample from a local store. The color of the table I received was completely different and not what I wanted. Their customer service was terrible. There was no attempt to resolve the issue or solutions offered. That is not the type of service I would expect after paying $3,000 for a table (no chairs).

Devan W

Dont EVER work for these people so rude and inconsiderate. Fired my boyfriend because he was late one day for having a car issue. Keep in mind they just hired him he was there everyday for 2 weeks straight and the one day he has an issue they dont give a damn. They needed urgent help and he gave that. Apparently urgent help isn’t actually needed. Waste of time.

Mark Arsenault

Wonderful to work with

Patty Wallace