Universal Furniture - Orlando, Florida

Isa Mari Medina

Buena atención al cliente! Trabajo profesional y atención rápida. Excelente ?

Lauren

Went at 4 on a Friday. Lights were on and it says open but the door was locked.

Saamia Shaikh

I was looking for a new bed with affordable pricing and was told about Universal Furniture by my sister. I was hesitant about going here due to the negative reviews on google but decided to check it out after visiting other nearby furniture stores. I had a positive and pleasant experience. Lee gave me a very good deal on a bed, matching nightstands, and a dresser. If you are shopping on a budget I would definitely recommend Universal Furniture.

Andres Mendez

I would put zero stars if it would let me. These people are the lowest of the low. I would rather deal with snake oil sales people or used car salesmen.

Not only are their sales reps pushy, buy also unapologetic when they take more than 9 days to deliver a product. (Lee and Obed specifically) Pray they don't have a delivery mishap with your order, otherwise you will be stuck trying to find out when you will get your item. They hung up on me twice and the only thing they did to try and alleviate the problem was to have it delivered to me free of charge -which made them take even longer. When I offered to pick it up instead and get the money they would've spent on shipping as a refund, they rejected it stating that even though they are -supposedly- not making ANY money on the sale, they would rather ship it than give me a refund.

Cleanse the Soul

10/10/13 My grandmother/mother who is 83 went into Universal Furniture Inc. with
my other grandmother thinking that it was American Signature Furniture. She had
an advertisement from American Signature Furniture for a pillow top mattress
for $199.00. She told Lee that she wanted the mattress that they had on the
advertisement for sale, believing that she was at American Signature
Furniture. The sales rep Lee told her that she was in the right place and that
they had the mattress on sale. They misrepresented who they were and sold her
something that is not what she wanted.

The same day went back to the store to cancel the transaction because they were
not the ones she intended to purchase the product from and the product is not
what she wanted. The owner refused to credit/refund her credit card and
product has not been delivered. They told her in my presence that she should
have read the sign and known better.

He also admitted that he knew she was in the wrong place but that they were not
telling her that as it is not their place to send someone to a competitor
store.

This is unethical business practice and borderline elderly abuse.

Buyer Beware.

Maleeha Shaikh

I was pleasantly greeted as soon as I walked in. Lee, the owner, was extremely helpful and was able to help me find exactly what I was looking back for! The prices were also more reasonable than the nearby furniture stores.

Killa Kash

Excellent service, excellent furniture, and very quick delivery. If you are looking for a great deal and a great experience, Universal Furniture is the place for you.

Antonio Quintero

This experience was honestly horrible and so disrespectful, the owner was insanely rude and prices were way too high for furniture that was on the floor where people have sat on.